Terms & Conditions

Our Refund Policy Allows You To Exchange Or Refund A Product In Two Cases:

1) THE CUSTOMER RECEIVED A WRONG PRODUCT

If a wrong product is delivered to the customer, contact us in 2 working days after the parcel receive and send us back , we will exchange 

As we receive the wrong product, we will dispatch the correct product or refund the amount within 7 working days.

The product should be unused and the packaging should not be damaged.

The product should be sealed in its original product packaging.

All supporting documentation such as receipt of purchase and warranty card as well as all accessories should be dispatched with the product.

If customer place order wrong model mistakenly and delivered to customer later customer inform us then charges will be deduct as per product cost.

2) The Customer receives damaged goods

• Customers may claim refund if they receive damaged goods however, they must provide video proof of this.

• Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.

• If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.